Technical Engineer

Description

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Refer to internal database or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Ability to communicate & understand documents in English

30-08-2017

Contact username	Ms Nhat Anh
Email	nhatanh@indimax.vn